Effective Date: 11 August 2026
Website: ecotika.in
Brand: Ecotika

Ecotika respects your privacy and is committed to protecting the personal information you provide while using our website, placing an order, creating an account, contacting us, or otherwise interacting with Ecotika.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, how long we retain it, where it is stored, and the circumstances in which it may be disclosed.

By using ecotika.in, you acknowledge that you have read and understood this Privacy Policy.

1. About Ecotika

Ecotika operates an ecommerce website through which customers may browse and purchase plant-care, cultivation and gardening products and related products and services.

For the purposes of applicable Indian data-protection law, Ecotika may act as a Data Fiduciary in relation to personal data processed through the website.

2. Information We Collect

Depending on how you use our website, we may collect information such as:

Information you provide to us

Full name
Billing and shipping address
Mobile number
Email address
Account login information
Order and purchase information
Information provided when you contact customer support
Information submitted through forms, enquiries, reviews or other website interactions
Information required to process returns, refunds or other customer-service requests

Payment information

Payments made through ecotika.in may be processed by third-party payment service providers.

Ecotika does not ordinarily store complete debit-card, credit-card, UPI PIN, internet-banking password or other highly sensitive payment credentials on its own servers. Such information is handled by the relevant payment service provider according to its own security and privacy practices.

Technical information

When you visit our website, certain technical information may be automatically collected, such as:

IP address
Browser and device information
Operating system
Website pages visited
Date and time of access
Referring website
Cookies and similar technologies
Website performance and security information

We use such information primarily to operate, secure, maintain and improve our website.

3. Why We Use Your Personal Data

We may process your personal data for purposes including:

Creating and managing your Ecotika account
Processing and fulfilling orders
Delivering products to you
Processing payments through authorised payment providers
Processing refunds, returns and cancellations
Providing customer support
Communicating with you regarding your orders
Sending important service-related communications
Preventing fraud, abuse and unauthorised activity
Maintaining website and information security
Improving our website, products and customer experience
Maintaining business, accounting and transaction records
Complying with applicable laws, regulations and legal obligations
Establishing, exercising or defending legal rights
Other purposes permitted or required under applicable law

We seek to collect and process only information that is reasonably necessary for the relevant purpose.

4. Your Personal Data Is Stored in India

Ecotika intends that personal data collected from customers through ecotika.in is stored and maintained within India.

Our customer and transaction data is maintained using infrastructure and systems located in India, subject to the requirements and permissions of applicable Indian law.

We do not sell your personal data to third parties.

We may, however, use authorised service providers and technology partners to provide services such as website hosting, payment processing, logistics, customer support, security, communications and other services necessary to operate our ecommerce business.

Where such service providers process personal data on our behalf, they are expected to handle the information only for authorised purposes and in accordance with applicable contractual, security and legal requirements.

Important: Where a particular third-party service is subject to its own legally applicable data-processing or cross-border transfer requirements, the processing of data by that service will also be governed by its applicable terms and privacy policy.

5. Disclosure to the Government of India and Law-Enforcement Authorities

Ecotika respects the privacy of its customers. However, privacy does not prevent disclosure where disclosure is required or authorised by applicable law.

Accordingly, Ecotika may disclose or provide access to personal data to the Government of India, government authorities, law-enforcement agencies, courts, regulators or other legally authorised authorities when we are required or lawfully directed to do so.

This may include circumstances involving:

A valid legal order, notice, warrant, summons or other lawful process
Requirements under applicable Indian law or regulations
Directions issued by a competent Government authority
Investigation or prevention of fraud, cybercrime or other unlawful activity
Protection of national security, public order or other interests recognised under applicable law
Compliance with a legally enforceable request from a competent authority
Protection of the rights, property or safety of Ecotika, its customers or other persons

Where disclosure is required by law or a lawful direction of a competent authority, Ecotika may provide the information requested even where the customer has not separately consented to that particular disclosure.

We will not voluntarily sell or commercially trade customer personal data with the Government or any other third party.

6. Sharing With Service Providers

To operate an ecommerce business, certain information may need to be shared with trusted service providers.

Depending on the service used, this may include:

Payment processors
Courier and logistics providers
Website hosting and infrastructure providers
Website security providers
Customer-support service providers
SMS, email or communication providers
Accounting and business-management service providers
Technology and maintenance providers

For example, a courier company may receive your name, address and mobile number because this information is necessary to deliver your order.

Such sharing is limited to information reasonably required for the relevant service.

7. Cookies

Ecotika may use cookies and similar technologies to:

Keep the website functioning correctly
Maintain shopping-cart and login functionality
Remember certain preferences
Understand website usage
Improve website performance
Protect the website against abuse and security threats
Support analytics or other legitimate website functions

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.

8. Marketing Communications

Ecotika may send promotional communications where permitted by applicable law and, where required, based on your consent or other lawful basis.

These communications may include information about:

New products
Offers and promotions
Gardening and cultivation information
Ecotika updates
Relevant educational content

You may request to stop receiving promotional communications.

Please note that transactional and service communications — such as order confirmations, payment notifications, shipping updates, refund notifications and important account or security communications — may continue where necessary to provide the requested service or comply with legal obligations.

9. Data Security

Ecotika takes reasonable measures designed to protect personal data against:

Unauthorised access
Unauthorised disclosure
Accidental loss
Destruction
Alteration
Misuse

Security measures may include access controls, authentication mechanisms, server and application security measures, monitoring and other appropriate technical and organisational safeguards.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including:

Fulfilling orders
Providing customer service
Maintaining account information
Handling returns and refunds
Maintaining accounting and business records
Resolving disputes
Preventing fraud and misuse
Complying with legal, regulatory and tax requirements
Establishing, exercising or defending legal claims

Where personal data is no longer required and there is no legal or legitimate reason to retain it, we may delete, anonymise or otherwise dispose of it in accordance with applicable law.

11. Your Rights

Subject to applicable law and its requirements, you may have rights relating to your personal data, including rights to:

Obtain information about the processing of your personal data
Request access to personal data held by Ecotika
Request correction of inaccurate or incomplete personal data
Request deletion of personal data where permitted by applicable law
Withdraw consent where processing is based on consent
Raise a grievance regarding the processing of your personal data
Exercise other rights available under applicable Indian data-protection law

Requests may be made using the contact details provided in this Privacy Policy.

Certain information may need to be retained even after a deletion request where retention is required or authorised by applicable law.

12. Withdrawal of Consent

Where Ecotika processes personal data on the basis of your consent, you may withdraw that consent, subject to applicable law.

Withdrawal of consent will not affect the lawfulness of processing that occurred before withdrawal.

In some situations, withdrawing consent may affect our ability to provide particular services or functionality.

For example, if information necessary to fulfil an order can no longer be processed, we may be unable to complete that order.

13. Children’s Privacy

Ecotika’s website is intended for general customers and is not specifically directed toward children.

We do not knowingly seek to collect personal data from children in circumstances where such collection is prohibited by applicable law.

If you believe that personal data belonging to a child has been provided to us improperly, please contact us so that we can review the matter and take appropriate action.

14. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites and services, including payment providers, courier services, social-media platforms and other external services.

Once you leave ecotika.in or interact directly with a third-party service, the privacy practices of that third party may apply.

Ecotika is not responsible for the privacy practices, security or content of third-party websites or services.

We encourage customers to review the privacy policies of such third parties where appropriate.

15. Fraud Prevention and Security Monitoring

Ecotika may process information necessary to detect, investigate and prevent:

Fraudulent transactions
Fake or abusive orders
Unauthorised account access
Website attacks
Spam
Malicious activity
Other misuse of the website

Information may be shared with payment providers, security providers, law-enforcement authorities or other competent authorities where reasonably necessary or legally required.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes to our business
Changes to our website or services
Changes in technology
Changes in applicable laws or regulations
Changes in data-protection requirements

The updated version will be published on this page with a revised effective date.

Your continued use of ecotika.in after an updated Privacy Policy is published will be subject to the updated policy, to the extent permitted by applicable law.

17. Contact Us

If you have questions, requests or concerns regarding this Privacy Policy or the processing of your personal data, please contact Ecotika through the contact details published on ecotika.in.

For privacy-related requests, please include sufficient information to allow us to identify the relevant account, order or request.

18. Governing Law

This Privacy Policy and the processing of personal data by Ecotika are governed by the applicable laws of India.

Any rights, obligations, disclosures, restrictions or government access requirements arising under applicable Indian law will prevail over any inconsistent provision of this Privacy Policy.