Effective Date: 11 August 2026
Website: ecotika.in
Brand: Ecotika
This Shipping Policy describes how Ecotika processes, dispatches and delivers orders placed through ecotika.in.
By placing an order on ecotika.in, the customer agrees to the terms contained in this Shipping Policy.
1. Shipping Within India
Ecotika currently provides shipping services for orders placed through ecotika.in within India, subject to serviceability of the delivery address.
Orders will be shipped to the delivery address provided by the customer at the time of placing the order.
Ecotika reserves the right to decline or restrict delivery to locations that are not serviceable by the available transportation or logistics network.
2. Shipping Charges Are Included in the Price
The price displayed and paid by the customer for a product/order includes the applicable cost of shipping within India.
Ecotika does not charge a separate shipping fee to the customer for standard delivery within India.
Unless expressly stated otherwise at the time of purchase, the customer will not be required to make an additional payment to Ecotika for ordinary domestic shipping.
Any applicable taxes or other charges, where legally required, will be dealt with as stated on the applicable product/order documentation.
3. Shipping Method
Ecotika primarily uses road transportation, courier services, transport companies and other third-party logistics/carrier service providers for delivery within India.
Depending on the destination, order size, weight, availability, serviceability and operational considerations, Ecotika may select the carrier or transportation method that it considers appropriate.
The customer does not have the right to require Ecotika to use a particular courier, transport company or carrier unless Ecotika has expressly agreed to such arrangement in writing.
4. Order Processing
After an order is successfully placed and payment requirements are satisfied, Ecotika will process the order for dispatch.
Processing may include:
- Order verification
- Product allocation
- Packing
- Labelling
- Documentation
- Carrier allocation
- Handover to the transportation or logistics provider
Ecotika will make reasonable efforts to process orders promptly.
However, processing times may vary depending on product availability, order volume, operational conditions, holidays and other circumstances.
5. Estimated Delivery Time
Ecotika will make earnest and reasonable efforts to dispatch and deliver orders within the estimated delivery period communicated to the customer, where an estimated delivery period is provided.
Any delivery period displayed on the website, communicated by Ecotika or provided by a carrier is an estimated period and not an unconditional guarantee of delivery by a particular date.
Delivery times may vary depending on:
- Delivery location
- Distance
- Carrier network
- Road and weather conditions
- Transportation availability
- Local restrictions
- Holidays and public closures
- Order volume
- Force majeure events
- Government restrictions or directions
- Other circumstances beyond Ecotika’s reasonable control
6. Third-Party Carriers
Ecotika uses independent third-party logistics providers, courier companies, transporters and carriers for the physical transportation of products.
Once an order has been handed over to the relevant carrier, the transportation and delivery of the shipment are performed by that third-party service provider.
Ecotika will make reasonable efforts to coordinate with the carrier and assist the customer in resolving delivery-related issues.
However, because the carrier is an independent third-party service provider and its operations are outside Ecotika’s direct control, Ecotika cannot guarantee the performance, delivery schedule, routing, handling or conduct of any particular carrier.
7. Split or Combined Shipments
Ecotika may, at its discretion, combine multiple orders into a single shipment or split one order into multiple shipments.
This may be done for operational, logistical, inventory, packaging, transportation or other business reasons.
For example, an order may be split because products are being dispatched from different locations or because different products require different transportation arrangements.
Alternatively, separate orders placed by the same customer may be combined into one shipment where Ecotika considers this appropriate.
Any such splitting or combining of shipments will be carried out without any additional shipping charge to the customer.
The customer will not be charged additional shipping merely because Ecotika has chosen to split or combine shipments.
8. Delivery Address
Customers are responsible for providing a complete and accurate delivery address at the time of placing an order.
The customer should ensure that the following information is accurate:
- Name of recipient
- House/building number
- Street/locality
- City/town/village
- District
- State
- PIN code
- Active mobile number
- Any other information reasonably required for delivery
Ecotika will not be responsible for delivery failure, delay or additional consequences arising from an incorrect, incomplete or inaccurate address or contact information supplied by the customer.
9. Delivery Attempts
The carrier may make one or more delivery attempts depending on its operational procedures.
The customer should ensure that an authorised person is available to receive the shipment where required.
If delivery cannot be completed because:
- Nobody is available to receive the shipment;
- The address is incorrect or incomplete;
- The recipient refuses the shipment;
- The customer does not respond to the carrier;
- The customer is unreachable;
- The delivery location is inaccessible; or
- The carrier is otherwise unable to complete delivery,
the shipment may be returned to Ecotika or handled according to the carrier’s applicable procedures.
10. Delays in Delivery
Ecotika will make earnest efforts to deliver products within the estimated delivery period.
However, delivery involves independent third-party transportation and logistics providers.
Delivery may therefore be delayed due to circumstances including:
- Carrier operational issues
- Vehicle breakdown
- Road congestion
- Road closures
- Weather conditions
- Floods or other natural events
- Strikes
- Transportation disruptions
- Political or civil disturbances
- Government restrictions
- Regulatory requirements
- Incorrect or incomplete delivery information
- Failed delivery attempts
- Unforeseen logistical circumstances
- Force majeure events
Where a delay occurs due to circumstances outside Ecotika’s reasonable control, such delay will not by itself constitute a breach of Ecotika’s obligations or make Ecotika liable for losses arising solely from the delay.
Ecotika will nevertheless make reasonable efforts to assist the customer and coordinate with the relevant carrier where appropriate.
11. Loss or Damage During Transit
Products are packed by Ecotika with reasonable care before being handed over for transportation.
Once a shipment has been handed over to an independent carrier, transportation and physical handling are performed by that carrier.
If a shipment appears to have been materially damaged during transportation, the customer should promptly notify Ecotika and, where possible, retain the original packaging and shipment documentation.
Ecotika will review legitimate transit-related complaints and, where appropriate, coordinate with the relevant carrier or take such action as may reasonably be available under the applicable shipping and insurance arrangements.
Nothing in this section limits any mandatory rights or remedies available to a customer under applicable law.
12. Delivery Delays and Consequential Loss
Ecotika makes reasonable and earnest efforts to ensure timely dispatch and delivery.
However, Ecotika shall not be responsible for losses, costs, damages, inconvenience or other consequences arising solely from a delay caused by an independent third-party carrier or circumstances beyond Ecotika’s reasonable control, except to the extent such exclusion is prohibited by applicable law.
Examples may include losses arising because a shipment arrives later than the estimated delivery date.
Customers are therefore advised not to make time-critical commercial, agricultural, cultivation, event or other arrangements based solely on an estimated delivery date.
13. Force Majeure
Ecotika shall not be considered responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control.
Such circumstances may include, without limitation:
- Natural disasters
- Floods
- Earthquakes
- Cyclones
- Severe weather
- Fire
- Epidemics or pandemics
- War
- Terrorism
- Civil unrest
- Strikes or industrial disputes
- Transportation disruption
- Road or infrastructure failure
- Government restrictions or directions
- Regulatory action
- Lockdowns
- Acts of public authorities
- Power or telecommunications failures
- Cyber incidents beyond reasonable control
- Shortages of transportation or logistics capacity
- Any other event beyond Ecotika’s reasonable control
During a force majeure event, Ecotika may suspend, delay, modify or otherwise reasonably adjust its performance until the relevant circumstances cease or become reasonably manageable.
Ecotika will make reasonable efforts to resume normal operations as soon as practicable.
14. Each Order Is a Separate Contract
Each order placed and accepted through ecotika.in shall be treated as a separate transaction and a separate contract between the customer and Ecotika.
The completion, cancellation, return, delay or other status of one order will not automatically alter, cancel or invalidate any other order placed by the customer.
Similarly, a customer having multiple orders does not create a continuing obligation on Ecotika to treat those orders as one combined contract.
Where Ecotika combines multiple orders into one shipment for logistical convenience, such combination of shipments does not, by itself, merge the underlying orders into a single contractual transaction.
15. Order Changes and Cancellation
Once an order has entered processing, packing or dispatch, Ecotika may not be able to accommodate changes to:
- Product quantity
- Product selection
- Delivery address
- Recipient details
- Shipping method
Customers wishing to cancel or modify an order should contact Ecotika as soon as possible.
Any cancellation, modification or refund will be subject to the applicable order status, Ecotika’s cancellation/return/refund terms and applicable law.
16. Delivery Confirmation
Delivery may be confirmed through mechanisms used by the relevant carrier, including:
- Delivery scans
- Electronic delivery records
- OTP confirmation
- Signature
- Recipient confirmation
- Photograph or other delivery evidence
- Other carrier-generated records
Where available, carrier delivery records may be used by Ecotika when investigating delivery disputes.
17. Refused or Unaccepted Shipments
If a customer refuses to accept an otherwise valid shipment without a reason attributable to Ecotika, the shipment may be returned to the sender according to the carrier’s procedures.
Any refund, replacement or other remedy in such circumstances will be considered in accordance with Ecotika’s applicable return/refund policy and applicable law.
Ecotika may also recover reasonable costs where such recovery is legally permissible and clearly communicated to the customer.
18. Customer Responsibility
The customer is responsible for:
- Providing accurate delivery information
- Being available to receive the shipment where required
- Responding to reasonable carrier communications
- Checking the shipment upon delivery where reasonably possible
- Promptly reporting material delivery issues to Ecotika
- Providing accurate contact information
Failure by the customer to fulfil these responsibilities may result in delivery delays or failed delivery.
19. No Additional Shipping Charge for Ecotika’s Logistics Decisions
Where Ecotika decides to:
- Split an order;
- Combine orders;
- Use more than one carrier;
- Change the carrier;
- Change the transportation route; or
- Make another reasonable logistical arrangement,
the customer will not be charged an additional shipping amount merely because of that decision.
The shipping cost applicable to standard domestic delivery is already included in the price paid by the customer, unless the website expressly states otherwise for a particular transaction.
20. Shipping and Return Policies
This Shipping Policy should be read together with Ecotika’s:
- Privacy Policy
- Terms & Conditions
- Return and Refund Policy
- Any product-specific terms displayed at the time of purchase
Where a specific product or transaction has additional shipping terms clearly disclosed to the customer before purchase, those terms will apply to that transaction to the extent permitted by applicable law.
21. Limitation of Liability
Ecotika will make reasonable and earnest efforts to process, dispatch and facilitate delivery of customer orders.
However, to the maximum extent permitted by applicable law, Ecotika will not be liable for losses arising solely from:
- Delays caused by third-party carriers;
- Carrier routing decisions;
- Carrier operational failures;
- Road or transportation disruptions;
- Force majeure events;
- Government restrictions or directions;
- Incorrect information supplied by the customer; or
- Circumstances otherwise beyond Ecotika’s reasonable control.
Nothing in this Shipping Policy is intended to exclude or restrict any liability or customer right that cannot lawfully be excluded or restricted under applicable law.
22. Customer Support
If you have a question regarding the status or delivery of your order, please contact Ecotika through the contact information provided on ecotika.in.
When contacting us regarding a shipment, please provide your order number and the relevant delivery details so that we can investigate the matter efficiently.
Ecotika will make reasonable efforts to assist customers with delivery-related issues and, where appropriate, coordinate with the relevant carrier.
23. Changes to This Shipping Policy
Ecotika may update this Shipping Policy from time to time to reflect changes in:
- Shipping arrangements
- Carrier networks
- Business operations
- Legal requirements
- Transportation practices
- Website functionality
The latest version will be published on ecotika.in with its effective date.
24. Governing Law
This Shipping Policy and the transactions to which it applies shall be governed by the applicable laws of India.
Nothing in this policy is intended to deprive a consumer of any mandatory right or remedy available under applicable Indian law.
Our Shipping Commitment
Shipping within India is included in the price paid by the customer. No separate standard shipping charge is collected from the customer.
Ecotika will make earnest and reasonable efforts to process and deliver every order within the estimated delivery period.
We use independent road transport, courier, transporter and logistics service providers to deliver products across India. Because these providers operate independently and are outside Ecotika’s direct control, delivery dates are estimates rather than unconditional guarantees.
Ecotika may split or combine shipments at its discretion for logistical or operational reasons, without imposing any additional shipping charge on the customer because of such decision.
Every order is treated as a separate contract, and circumstances affecting one order do not automatically affect another order.
Ecotika will always endeavour to serve its customers responsibly and to resolve genuine delivery issues reasonably and in good faith.